FAQs

Q: From where can I log in to My Account?

A: On our home page at the top right corner you will see the option of "Sign Up/ Login". Click on it and you will be guided to the "log in" page.

Q: I am unable to log in to My Account. Please help.

A: Please take a screen shot of the error message and send it across through an email. We will look into the issue.

Q: How can I register with DesiButik?

A: You can become a part of DesiButik family in one simple step. You need to click on "Sign Up/ Login" option on the top right corner of our website and provide us with some of your basic information.

Q: How will I know whether I am registered with you or not?

A: We will send you automated email confirming that you are registered with us along with your login ID and password.

Q: What do I do if I have forgotten my password or my password does not work?

A: If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link. An email will be sent to your mail id containing your new password. If this new password doesn't work, please contact Customer Support.

 

PLACING AN ORDER

Q: How do I place an order?

A: You may follow the following steps to place an order: 
1) Select the desirable item (as fabric or as customizable)
2) Add the item to Shopping bag
3) Click Proceed to checkout option
4) Login with your account details
5) Enter the shipping address and select a payment mode to proceed with the payment.
6) Click Place order and complete the payment.
7) On successful order placement the Order ID will be generated.

Q: I am unable to download your item pages. Every time I try to open this item, a pop up box appears. Please help!

A: There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.

Q: Will I receive the exact blouse as the model is wearing?

A: There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.

Q: I have placed my order. When will I receive it?

A: The time to ship of all the items is mentioned on the website. Additional 4 days are required for customization and 3-4 days from the date of shipment.

Q: How will my order be delivered to me?

A: We at DesiButik deliver orders through reputed courier company Blue Dart.

Q: How will I know if order is placed successfully?

A: Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

Q: Do you take orders over phone?

A: At present we do not take orders over phone. Would request you to place the order through our website.

Q: I am placing an order to gift someone. Will she receive the price tags and invoice?

A: We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.

Q: Do you allow exchanges?

A: Yes, we do allow exchanges. For further details on this please check our Returns Policy.

Q: Can I add an item after I have placed my order?

A: Request you to place a fresh order for the item you choose to purchase.

Q: How do I check the current status of my orders?

A: Checking your order status is very easy. You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.

Q: How will I know when my order is shipped?

A: You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details.

Q: Why was my order partially shipped?

A: This can happen as different items have different processing time. Items which get ready first are shipped to you separately.

Q: Can I receive my order early even if the time to ship is 21 days?

A: For priority requests, we can try for it. Sometimes the product takes their due time in processing. These ProductsIf you have any time constraints then you can always opt for Ready to Ship products on our website.

Q: Can I remove stitching after my order has been placed?

A: Yes, we can certainly remove the stitching or customization request from your order. As long as the order has not moved to the Processing stage.

Q: Why is my order showing the status as "Awaiting Confirmation"?

A: The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.

Q: I want a part of my order to be shipped in US and the other in India. Is it possible?

A: Due to differences in Shipping Costs, we cannot ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders.

Q: Will the out of stock item be available again?

A: Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.

Q: How can I place an order of an item in multiple pieces?

A: All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.

Q: Do I need to register to shop?

A: No, you don't have to be a registered user of Desi Butik to shop with us. However, being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple. While completing an order all you have to do is choose the Guest Checkout option and we will register your email and send you the My Account password.

 

DISCOUNTS & FREE GIFTS

 

Q: Do you provide any discount, other websites provides a lot of discounts?

A: We offer our products at a very reasonable price and we are not in practice of offering discount on regular items. Our mission is to give our customers fresh fashion at genuine prices. We assure you that it will be hard to find such a huge range of items and varieties under one roof with so many offerings like Truste Certified Privacy, VeriSign Trusted Privacy, McAfee Secure, and Customization Flexibility. We would also like to introduce our Discount section. You may find items ranging from 10% to 30% discount. If you want to purchase our items in a bulk then kindly let us know the item codes and the exact quantity so that we can check and advise you accordingly.

Q: I want to use two discount codes at a time. Can I?

A: Only one discount code can be used at a time to place an order. We will update you if there are any changes in future.

Q: I have a $5 off coupon with me, how can I use it in my current order for which I have already made the payment?

A: The $5 discount code will remain valid, you can always use the same on your future purchase with us.

Q: Can I use discount codes even if the item I am buying is on sale?

A: As the item is a discounted price, any additional discount will be applicable to it.

Q: I am unable to use my Gift Card, provided against an earlier excess amount paid, to pay for a new order?

A: Request you to send us an email with the code provided to you along with the item details, we shall assist you in getting the same redeemed.

Q: When I use a discount code on the site, I am shown a discount code is invalid message.

A: All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.

Q: Is there any time limit to redeem the gift card?

A: The gift card has one year validity.

Q: Do I get a Free Gift only if my order exceeds a particular amount?

A: There is no minimum order value. You get a fashion accessory free with every item you purchase with us.

Q: Can I get cash or discounts in lieu of Free Gifts?

A: The free fashion accessory is a gift from us to you, as a gesture of good will for shopping with us and cannot be exchanged for cash or discounts.

Q: How much time will it take for my Free Gift to be delivered?

A: The free fashion accessory selected by you will be shipped along with the item, both will reach you at the same time.

Q: How can I buy free gifts?

A: The fashion accessories we offer free with every item bought are complimentary and are not available for sale.

Q: Will I get my free gift even if I cancel the order?

A: In case you cancel the order, the free gift is cancelled automatically.

Q: Items are beautiful but the price is quite high. Can I get a discount please?

A: We offer all our products at a nominal price keeping the quality standards in mind. However, we do offer various promotions from time to time and also have a separate sale section for items with discount.

 

MEASUREMENTS AND CUSTOMIZATION

 

Q: I have already placed my order but forgot to click to the customize option. What do I do now?

A: Customization can be added against the order till the time the order is not dispatched. You will however need to pay the additional stitching charges through a payment link we provide.

Q: I wish to make some changes in the submitted measurements for my order. How do I do that?

A: Measurement can be changed till the time the item is not sent for stitching and the updated measurement attributes must be communicated to our customer service team on priority.

Q: Do you provide margin on customizable items?

A: 2 Inch loosening will be available in all items stitched on custom measurements.

Q: Can I submit my measurement later?

A: Yes, of course you can submit your measurements later. However to ensure that your order is processed at the earliest, we urge you to submit your measurements with the order.

Q: What are the customization charges?

A: Customization charges are divided in two parts one part is "Standard Stitching" and second part id "Udesign" for custom measurements. Below are the pricing details for both part.
Blouse
Standard - INR 400.00 / customized- INR 600.00
Salwar
Standard - INR 450.00 / customized- INR 600.00

 

CASH ON DELIVERY

 

Q: Is there an extra charge for cash on delivery?

A: Yes, COD charges would be rupees 100

 

Q: The cash on delivery option is available for which countries?

A: Cash on Delivery option is only available for orders shipping to India.

Q: How are orders delivered for cash on delivery payments?

A: Delivery is made through reputed courier companies.

Q: How will I get to know whether my COD order is confirmed or not?

A: We will notify you through email or call upon receiving the order and will take the confirmation accordingly within 1 business day.

Q: What if I want to place an order above INR 5000?

A: You can pay the excess amount above INR 5000 in cash. For any further clarification please contact our customer service team.

Q: Will I be able to get an invoice for customs clearance purpose?

A: Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

Q: Can you do partial shipment for cash on delivery orders?

A: Yes partial shipment is possible. However, total shipment  value needs to be less than INR 5000.

 

ORDER MODIFICATION AND CANCELLATION

 

Q: I want to cancel the order as I found the same at another website at a lower price?

A: Variation in price depends on multiple factors. Please mail us the item specific link of the site where you have found the item in lesser price so that we can assist you accordingly.

Q: I want to add a new item in the current order?

A: Please place a fresh order for the item you wish to purchase

Q: Can I cancel my order?

A: It will be difficult for us to cancel your order if the same has already been dispatched or undergone customizations. However we request you to email us at info@desibutik.com with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.

 

SHIPPING

 

Q: I want to change the shipping address of the order as I am relocating to a different location.

A: You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Service Team for the required amendment.

Q: I had changed my shipping address from USA to India. Will I get refund of the Shipping Charges I paid?

A: Yes you will get the refund of the shipping charges as we provide Free Shipping across India. Please contact our Customer Service Team for the required amendment and refund.

Q: Do you ship items globally?

A: Yes, we ship the orders to every corner of the world. We have partnered with reputed shipping firms to offer our customers the best service.

Q: I should have received my order by now but I haven't. What do I do?

A: If you have the tracking information reference number and name of the courier partner), please visit the courier partner's site and check for your order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, please contact our customer service with order number and we will be happy to help you.

Q: I am going out of town. Can you expedite my order delivery?

A: We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Support team and we will try our best to meet it. However, we cannot guarantee that it can be expedited. If you require your garments on priority, we request you to see our exquisite range of Ready to Ship items.

Q: What is billing address?

A: The address where you receive your card statement details is called Billing Address.

Q: What is shipping address?

A: The address where your orders are delivered is called the Shipping Address.

Q: Can Billing address and Shipping Address be different?

A: Yes, you can give different addresses according to your convenience.

Q: How safe is my order during transit?

A: We operate with all the renowned logistics company Blue Dart. The delivery of your items is completely secure.

Q: What is the Ready to Ship option?

A: Ready to Ship are those items that we can ship within 1 business day of receiving your order. View the complete selection of Ready to Ship items.

 

RETURNS AND EXCHANGE

 

Q: I received an item which is defective, please help.

A: We request you to email us the photographs of the item received highlighting the defect so we can assist you with the solution as soon as possible.

Q: I received an item more than a month ago and wish to return it for an exchange. How can I do that?

A: As per our return policy, we accept returns of items within one month of delivery. Read the complete Returns Policy here.

Q: Do I need to pay anything extra for the replacement blouse/churidar/dupatta that you will be providing?

A: You can read our complete Returns Policy here.

Q: Can I return a part of my order?

A: Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.

Q: Do you provide Drop-Ship facility?

A: Currently we do not offer this facility.

Q: Do you provide return shipping label?

A: Currently we do not offer this facility.

Q: I ordered a readymade item but, it seems the size is not right. Can I return the item?

A: We request you to email us the photographs of the item received highlighting the incorrect size using a measuring tape so that we can assist you with the solution as soon as possible.

Q: Who will bear the return shipping cost?

A: If we find the concern raised by you is valid, we will bear complete return shipping charges.

Q: Can I return an item if I don't like it once I have received it?

A: Yes, you can. Please check our Returns Policy to know more.

Q: There is a slight variation in the item color. I want to return it. How can I do it?

A: We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. Again, if you still wish to return the item, email us at info@Desi Butik.in along with the images so that our team can check and can assist you further.

Q: Will I get my money refunded if I return the parcel back to you?

A: Yes, we will refund the amount to you once the item is received in our workshop.

Q: Can I modify my order after it has been placed?

A: Yes, you can modify the order subject to the processing stage of the item.

Q: What if my replacement order is of lower value? What will you do with the extra amount?

A: If the replacement item is of lower value then we can provide you with a gift card to be used in your future orders.

Q: Will the discount code of my previous order be utilized in the replacement order?

A: Yes, it will be used.

Q: How will I receive my refund?

A: For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.

 

OUR STORE

 

Q: Where is your store located?

A: At present our store is located at Surat,Gujarat,India.

 

PRIVACY POLICY

 

Q:  What is your Privacy Policy?

A: We value your privacy and your details are absolutely secure with us. While taking your order we collect only the basic information that is required and that information is absolutely safe with us. Read our Privacy Policy.

 

WHOLESALE ORDERS

 

Q: Do you accept wholesale orders?

A: We do accept wholesale orders, we request you to email us at info@desibutik.com with your inquiry, and we will get back to you within 1 bussiness day.

Need assistance with something specific? Write to us, our Customer Support Team will be happy to assist you.